Plated dish being finished on a dark kitchen counter
Pillar two — Development

Business development that
protects your margin

Menus, prices, service standards, teams and systems. This is the work that decides whether a busy Saturday is profitable or just loud.

01

Hospitality Business Consulting

Who it's for: Owners who are busy but not profitable, or profitable but plateaued.

Expected outcome: A clear picture of where the margin leaks and a sequenced plan to close them.

What it includes

  • Full operational audit: covers, sales mix, labour, food and beverage cost
  • Service-by-service profitability breakdown
  • 90-day action plan with owner and manager responsibilities
  • Monthly review of the numbers that moved
02

Concept & Menu Development

Who it's for: New venues pre-opening and existing venues with bloated, unprofitable menus.

Expected outcome: A shorter, sharper menu that is easier for the kitchen and better for gross profit.

What it includes

  • Concept definition: cuisine, price point, service style, target guest
  • Menu engineering by contribution margin and popularity
  • Recipe costing, portion standards and supplier review
  • Drinks list and dessert attachment strategy
03

Guest Experience Optimisation

Who it's for: Venues with good food and inconsistent reviews.

Expected outcome: Smoother service, fewer complaints, higher repeat visits and better ratings.

What it includes

  • Guest journey mapping from booking to bill
  • Table turn and pacing review at peak service
  • Service standards, greeting and upsell scripts
  • Mystery-visit reports with photo and timing evidence
04

Pricing & Revenue Strategy

Who it's for: Venues that have not repriced since costs went up.

Expected outcome: Higher average check and protected margin without visible guest pushback.

What it includes

  • Price architecture across menu, drinks and packages
  • Day-part and seasonal pricing, set menus and event minimums
  • Occupancy and RevPAR planning for hotels and rooms-led venues
  • No-show and deposit policy design
05

Staff Training Programs

Who it's for: Venues losing money to turnover and inconsistent shifts.

Expected outcome: A team that sells better, holds standards without you on the floor, and stays longer.

What it includes

  • Floor and bar training modules with practical assessment
  • Manager coaching on shift discipline and daily numbers
  • Onboarding pack that gets new hires useful in a week
  • Upselling and wine/cocktail knowledge sessions
06

Opening & Launch Support

Who it's for: Entrepreneurs opening a first or next hospitality venue.

Expected outcome: An opening with a full book from week one instead of a quiet first quarter.

What it includes

  • Pre-opening timeline, budget and hiring plan
  • Supplier negotiation and kitchen flow review
  • Soft-launch programme and staff dry runs
  • Launch campaign across local press, creators and paid media
07

Digital Systems

Who it's for: Venues running on paper books, WhatsApp bookings and instinct.

Expected outcome: Guest data you own, fewer no-shows, and reporting that answers questions in minutes.

What it includes

  • Reservation platform selection and setup
  • Loyalty and CRM so repeat guests are tracked, not guessed
  • Online ordering and delivery channel configuration
  • POS reporting your manager will actually read

Opening a venue, or fixing one?

Bring your menu, your sales mix and your last three months of numbers to the free consultation. You'll leave with the first three things we'd change.

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